We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

Customer is responsible for return shipping and insurance cost.

To start a return, you can contact us at specord@eiomfg.com. If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at specord@eiomfg.com. Or call us at 831-585-1543 or 831-277-7175.


Damages and issues
Please inspect your order upon reception and contact us immediately if the artwork is damaged, so that we can start an insurance claim.


Exchanges

The fastest way to ensure you get what you want is to return the artwork you have, and once the return is accepted, make a separate purchase for the new artwork.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.